Order Processing

Orders are processed and prepared for shipment within 3–6 business days of purchase. Orders placed after 4:00 PM CST are treated as received the following business day. Orders are fulfilled Monday through Friday only; orders placed on weekends or holidays are processed on the next business day.

Transit Time

Once shipped, most orders are in transit for 4–9 business days, depending on the shipping method, product, and destination. Combined with processing time, most orders arrive within 7–15 business days of purchase.

Freight and Large Item Delivery

Many FireVendor products ship via freight carrier due to their size and weight. Freight shipments typically include curbside delivery only. It is the customer's responsibility to arrange for unpacking, placement, and disposal of packaging materials unless white-glove delivery has been purchased separately. Someone must be available to receive and inspect freight deliveries at the time of delivery.

Order Tracking

A shipping confirmation email containing tracking information is sent once an order leaves the warehouse. Tracking numbers may take up to 24–48 hours to become active with the carrier.

Shipping Coverage

FireVendor currently ships to addresses within the contiguous United States. Please contact us before placing an order if you are shipping to Alaska, Hawaii, a U.S. territory, or an international address, as additional shipping arrangements and costs may apply.

Damaged or Missing Shipments

Please inspect your delivery upon arrival. If your order arrives visibly damaged, note the damage on the delivery receipt, and contact us at sales@firevendor.com within 48 hours of delivery with photos of the damage and packaging. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at sales@firevendor.com with your order number, photos of the item, and photos of the packaging. It is vital that you note damage on the delivery paperwork before signing. We will arrange either replacement parts or a full replacement depending on the severity of the damage. If you suspect possible damage but do not see damage on the actual box, you may note "possibly concealed damage." Please be as detailed as possible. If we are not contacted within 48 hours of delivery, resolution options may be limited.