How long does shipping take?

Orders are processed within 3–6 business days and typically arrive within 7–15 business days total, depending on your location and the item ordered.

Do you ship internationally or to Alaska/Hawaii?

We currently ship within the contiguous United States. Contact us at sales@firevendor.com before ordering if you need shipping outside this area.

Can I exchange my item for a different size or model?

We don't offer direct exchanges. You're welcome to return your item for a refund and place a new order for the item you'd prefer. See our Refund & Return Policy for details.

What if my fireplace arrives damaged?

Contact us within 48 hours of delivery at sales@firevendor.com with photos of the item and packaging, and we'll arrange a replacement, repair, or refund at no cost to you.

Do I need an electrician to install my fireplace?

Plug-in models can typically be installed without an electrician. Hardwired models should be installed by a licensed electrician in accordance with local code. Always refer to the manufacturer's installation manual.

Is FireVendor an authorized dealer?

Yes. FireVendor is an authorized dealer for every brand we carry, and all manufacturer warranties apply to purchases made through our store.

What payment methods do you accept?

We accept all major credit and debit cards, along with Shop Pay, PayPal, Apple Pay, and Google Pay.

Do you charge sales tax?

Sales tax is applied where legally required based on your shipping address. See our Sales & Use Tax Policy for details.

How can I track my order?

You'll receive a shipping confirmation email with tracking information once your order leaves our warehouse.

How do I contact customer service?

Email sales@firevendor.com or call (469) 933-0106.