Standard Returns

Unopened, unused items in their original packaging may be returned within 30 days of delivery. A restocking fee of up to 20% will apply. Return shipping costs are the responsibility of the customer unless the return is the result of our error.

To start a return, contact sales@firevendor.com with your order number. Returns sent without prior authorization from our team may not be accepted.

Exchanges

FireVendor does not offer traditional product exchanges. If you would like a different model, size, or finish than the one you ordered, please initiate a return for a refund and place a new order separately for the item you would prefer.

Shipping Cost

Shipping is free to all contiguous US addresses.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at sales@firevendor.com with your order number, photos of the item, and photos of the packaging. Please make sure to note damage on the delivery paperwork before signing. We will arrange either replacement parts or a full replacement depending on the severity of the damage. If you suspect possible damage but do not see damage on the actual box, you may note "possibly concealed damage." Please be as detailed as possible. If we are not contacted within 48 hours of delivery, resolution options may be limited.

Non-Returnable Items

Custom or special-order items, and any item that has been installed, hardwired, or used, are not eligible for return unless defective.

Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days of the returned item passing inspection at our facility.